phluv Terms & Conditions

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "phluv," "we," "us," "our" refers to the phluv platform, its operators, and its licensed entities operating under PAGCOR authorisation at phluv.cam.
• "Player," "you," "your" refers to any individual who has registered, or is in the process of registering, a phluv account.
• "Account" means the individual registered account created by a Player on the phluv platform.
• "Platform" means the phluv website accessible at phluv.cam, including all games, services, and features therein.
• "Wallet" means the internal balance held within a Player's phluv Account, denominated in Philippine Peso (PHP / ₱).
• "Bonus Funds" means any amount credited to a Player's Account as part of a promotional offer, which is subject to separate wagering conditions.
• "Wagering Requirement" means the total amount a Player must wager before Bonus Funds are eligible for withdrawal, as specified in each individual promotion's terms.
• "KYC" means Know Your Customer — the identity verification process required before phluv processes a Player's withdrawal request.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory authority that licenses and supervises phluv's operations.
• "Prohibited Jurisdiction" means any country, territory, or region from which access to or use of the phluv Platform is restricted or prohibited under applicable law.

2 Acceptance of Terms

These Terms & Conditions, together with phluv's Privacy Policy, Responsible Gaming Policy, Bonus Terms (as applicable to each promotion), and any additional rules governing specific games or features, constitute the entire agreement between you and phluv. By completing the registration process, making a deposit, or placing a wager on the phluv Platform, you unconditionally accept all provisions of these Terms.

phluv reserves the right to amend these Terms at any time. Amendments will be published on the Platform with a revised effective date. Your continued use of the phluv Platform after the publication of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not accept the amended Terms, you must cease using the Platform and request account closure.

3 Eligibility & Registration

To be eligible to register a phluv Account, you must satisfy all of the following conditions at the time of registration and on a continuing basis during your use of the Platform:

• You are at least 21 years of age;
• You are a resident of the Philippines or are otherwise legally permitted to access and use the Platform from your location;
• You are not a resident of a Prohibited Jurisdiction;
• You are not a current or former employee, contractor, or immediate family member of phluv or any of its affiliated entities;
• You are not self-excluded from the phluv Platform or from gambling services generally through any applicable self-exclusion register;
• You are acting on your own behalf and not as an agent, nominee, or on behalf of any third party;
• The funds you deposit and wager are from legitimate sources and are not the proceeds of any unlawful activity.

Each Player may hold only one phluv Account. phluv reserves the right to close any duplicate Account and to transfer or forfeit balances where duplicate accounts have been used to claim multiple bonuses.

By registering, you represent and warrant that all information provided during registration is accurate, complete, and up to date. Providing false registration information — including a false name, date of birth, or contact details — is a material breach of these Terms and may result in immediate account closure and forfeiture of any balance.

4 Account Security

You are solely responsible for maintaining the confidentiality of your phluv account credentials, including your email address, password, and any two-factor authentication codes. phluv will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your login credentials.

You agree to:

• Select a strong password that is not used for any other online service;
• Enable two-factor authentication (2FA) as an additional layer of protection;
• Never share your account credentials with any other person;
• Notify phluv support immediately if you suspect that your account has been accessed without your authorisation;
• Log out of your Account after each session, particularly when using a shared or public device.

phluv reserves the right to temporarily lock any Account where it has reason to believe that a security breach has occurred, pending investigation. phluv customer support staff will never ask for your full password via any communication channel. Any communication purportedly from phluv requesting your password should be treated as fraudulent and reported immediately.

5 Deposits & Payments

phluv accepts deposits through the payment methods listed on the Platform's Payment page, which include GCash, Maya / PayMaya, GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. All account balances are held in Philippine Peso (PHP).

Minimum and maximum deposit amounts are specified for each payment method on the Payment page and may be updated from time to time. phluv does not charge platform-side fees on deposits, but your payment provider may apply their own transaction fees, for which phluv bears no responsibility.

All deposits are credited to your phluv Wallet upon confirmed receipt from the payment provider. phluv is not responsible for delays caused by third-party payment processors, bank clearing times, or network outages outside phluv's control. If a deposit is not credited within the expected processing window, contact phluv support with the relevant transaction reference number.

You must only deposit funds from payment sources registered in your own name. Deposits from third-party accounts are not permitted and may result in the deposit being reversed, funds withheld, and the Account being suspended pending investigation.

6 Withdrawals

Withdrawal requests may be submitted at any time through the Wallet section of your phluv Account. phluv processes withdrawals via GCash, Maya, and other supported channels as listed on the Payment page.

The following conditions apply to all withdrawal requests:

• KYC Verification: Your first withdrawal will not be processed until your identity has been verified through phluv's KYC process. This requires submission of a valid Philippine government-issued ID (e.g., PhilSys ID, UMID, driver's licence, passport) and confirmation of your registered payment method.
• Minimum Withdrawal: The minimum withdrawal amount is specified on the Payment page and may vary by withdrawal method.
• Payment Method Matching: Withdrawals will ordinarily be returned to the same payment method used for the most recent deposit of equivalent or greater value, to prevent money laundering.
• Processing Time: Withdrawal requests are reviewed by phluv's payments team and, once approved, are dispatched to the payment provider. E-wallet withdrawals (GCash, Maya) typically arrive within minutes of dispatch. Bank transfer times are subject to standard banking clearing periods.
• Bonus Wagering: Funds originating from Bonus Credits may only be withdrawn after the applicable wagering requirement has been fully met.

phluv reserves the right to carry out additional verification checks before processing withdrawal requests of any amount, including requests for certified documentation where the Player's identity, source of funds, or payment method ownership has not been established to phluv's satisfaction.

7 Bonuses & Promotions

phluv offers a range of promotional bonuses to eligible Players, including but not limited to welcome bonuses, reload bonuses, cashback offers, and free bet credits. Each promotion is governed by its own specific terms and conditions, which are published at the time of the promotion and form part of these Terms.

The following general conditions apply to all phluv bonuses unless a specific promotion's terms state otherwise:

• Bonuses are available only to Players who meet the eligibility criteria stated in each promotion. Only Players aged 21 and above are eligible to participate in any phluv promotion.
• Bonus Funds are credited to a separate bonus balance and are subject to the stated wagering requirement before they may be withdrawn.
• Unless expressly stated, bonuses may only be used on the game categories specified in the promotion terms. Using bonus funds on excluded game categories may not contribute to wagering requirements.
• phluv reserves the right to withdraw a bonus, reverse any winnings derived from that bonus, and suspend an Account if there is evidence that a Player has attempted to abuse any promotion — including by coordinating bets with other players, using automated tools, or exploiting any bonus in a way inconsistent with normal recreational gameplay.
• Each Player is entitled to claim each promotion once only, unless the promotion is explicitly marked as recurring. Attempting to claim a one-time bonus using multiple accounts constitutes fraud.
• phluv reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice.

8 Gaming Rules

Each game offered on the phluv Platform is governed by its own specific rules, which are accessible within the game interface before placing any wager. By placing a wager on any game, you confirm that you have read and understood the applicable game rules.

Live dealer games on phluv are conducted by human dealers and broadcast in real time. The outcome of each live game round is determined by the physical game equipment (cards, roulette wheel, dice) operated by the dealer. phluv is not liable for communication or network issues that affect a Player's ability to complete a live game action before a betting deadline. If a Player's connection drops during an active bet, the bet will be resolved based on the outcome that occurs.

In the event of a technical malfunction that interrupts a game round before its natural conclusion, phluv reserves the right to void all bets placed in the affected round and refund them to Players' Wallets. phluv's decision on technical matters is final.

Players acknowledge that casino games involve chance and that past results do not predict or influence future outcomes. RNG-based games on phluv use certified random number generators whose outputs are independently audited.

9 Prohibited Conduct

The following activities are strictly prohibited on the phluv Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balance, and referral to law enforcement or regulatory authorities:

• Opening or using more than one phluv Account;
• Providing false, misleading, or incomplete information during registration or KYC verification;
• Using the Platform if you are under 21 years of age;
• Colluding with other Players to gain an unfair advantage;
• Using automated software, bots, AI-assisted tools, or any device designed to manipulate game outcomes or automate betting actions;
• Exploiting any software bug, glitch, or error in a game — any winnings derived from an exploited error are invalid and will be reversed;
• Conducting, facilitating, or attempting any form of money laundering, financial fraud, or use of stolen payment instruments;
• Engaging in any activity that phluv reasonably believes is intended to defraud phluv or other Players;
• Engaging in abusive, threatening, or harassing behaviour toward phluv staff or other Players through any platform channel;
• Circumventing or attempting to circumvent any geographic restriction, self-exclusion measure, or account closure imposed by phluv.

10 Responsible Gaming

phluv provides the following responsible gaming tools to all Account holders, accessible through account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts;
• Loss Limits: Set maximum permitted losses over a defined period;
• Session Time Reminders: Receive notifications after a specified time spent on the Platform;
• Self-Exclusion: Request temporary or permanent exclusion from the phluv Platform. Self-exclusion requests are processed immediately and cannot be reversed for the duration of the exclusion period.

For further information on phluv's responsible gaming framework and tools, please visit the Responsible Gaming page.

11 Intellectual Property

All content on the phluv Platform — including but not limited to the phluv brand name, logo, website design, game interfaces, text, graphics, software, and compiled data — is the exclusive property of phluv or its licensed content providers and is protected by applicable intellectual property laws of the Philippines and international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming activities in accordance with these Terms. This licence does not grant you any right to reproduce, distribute, modify, publicly display, or create derivative works from any phluv content without prior written consent from phluv.

12 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, phluv and its directors, officers, employees, agents, and licensors shall not be liable for:

• Any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of the Platform, including gaming losses;
• Any interruption, suspension, or termination of the Platform or any game, whether caused by technical failure, maintenance, or circumstances beyond phluv's reasonable control;
• Any unauthorised access to or alteration of your Account resulting from your failure to maintain adequate account security;
• Any reliance placed on information, game results, or data displayed on the Platform;
• Any loss arising from a third-party payment provider's failure to process a deposit or withdrawal.

Nothing in these Terms limits phluv's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

13 Termination & Account Closure

You may request the closure of your phluv Account at any time by contacting phluv support via live chat. Upon account closure, any remaining real-money balance (net of applicable Bonus Funds that have not met wagering requirements) will be returned to your registered payment method following completion of KYC verification, if not previously completed.

phluv reserves the right to suspend or permanently close any Account, and to withhold or forfeit any balance associated with that Account, in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Reasonable suspicion of fraudulent activity, money laundering, or abuse of any promotion;
• Failure to complete KYC verification within the period specified by phluv;
• Legal or regulatory requirement to do so;
• Prolonged account inactivity exceeding 12 consecutive months (dormancy policy applies).

14 Amendments to These Terms

phluv reserves the right to amend, update, or replace these Terms & Conditions at any time. Any material change will be communicated to registered Players via the email address associated with their Account and will be published on the Platform with a revised effective date. If you disagree with any amendment, you must cease using the Platform and request account closure before the amended Terms take effect.

15 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by, and construed in accordance with, the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute arising from your use of the phluv Platform, you agree to first submit the dispute to phluv's internal dispute resolution process by contacting phluv support. phluv will acknowledge your dispute within 48 hours and aim to resolve it within 14 days.

If your dispute cannot be resolved through phluv's internal process, it may be escalated to PAGCOR for mediation in accordance with PAGCOR's applicable rules and procedures. Disputes that cannot be resolved through mediation shall be subject to the exclusive jurisdiction of the competent courts located in Metro Manila, Philippines.

16 Contact Information

For questions, complaints, or clarifications regarding these Terms & Conditions, please contact the phluv support team through any of the following channels:

• Live Chat: Available 24/7 directly through the phluv Platform. Average response time is under 90 seconds.
• Email: [email protected] (plain text — not a clickable link)
• FAQ: Answers to common questions are available on our FAQ page.

phluv operates under PAGCOR regulation. These Terms & Conditions were last reviewed and updated on 1 January 2026. Older versions of these Terms are archived and available upon written request to the phluv compliance team.